* PLEASE READ ALL POLICIES FULLY *

CANCELLATION POLICY


The Chic Studio - Mini Spa and Boutique  has a 24 hour Cancellation Policy
Because we are a small, locally owned spa, cancellations effect us greatly. Our service providers take great pride in offering exceptional service to our guests. We strive to offer a professional, positive and progressive environment for our staff and guests alike. When you cancel last minute and especially “no show” it is incredibly inconvenient to our staff and other guests on our waiting list. Please inform us immediately if you need to cancel or reschedule for any reason. There are 3 easy ways to get ahold of us if you need to cancel for any reason, you may cancel online through the VagaroApp (outside of a 24 hour window), call us at 780-729-6244 or email us at info@thechicstudio.com
We understand that sometimes you need to change your schedule. We kindly ask that you give us a 24 hour notice if you must cancel an appointment. Cancellations made less than 24 hours in advance will be charged $25-$50 for the time of services booked. Any “no call, no shows" will be charged $50. If a habit or trend of cancelling or “no-show” is seen, customers will not be allowed to schedule at The Chic Studio. Tardiness by 15 minutes or more is considered a “no show”. By scheduling with us you agree to the above terms. *We recommend that you schedule your next appointment prior to leaving the spa to ensure you have the most desirable appointment time.


CHILD SAFETY POLICY

We write this new policy with the utmost respect to the parents in our salon. As some of us are parents ourselves, we understand how challenging it is finding time for yourself. However our policy strictly prohibits unsupervised children in the spa. In the event you must bring a young child into the spa, please provide proper supervision for them in the form of an additional caretaker. Unfortunately The Chic Studio cannot provide childcare services. Also, young children in carriers/ strollers may not be placed near the service areas or held in the lap unless they are receiving salon & spa services. Because of the use of certain chemicals and for safety purposes, Infants are not allowed in the treatment rooms and infants or small children are not allowed to be placed on the floors. There will be no running, screaming, touching of tools and equipment or walking around the spa as there are cords, equipment and chemicals that pose a hazard. In order to respect other patrons enjoying relaxation time. We ask that you exit the studio if your child is crying. Diaper changes are not allowed in the studio as it presents the risk of airborne fecal matter and our services require a medically sanitary environment. If you bring a tablet for your children, please also have headphones available as not to distract other guests. Please remember this is a public space where people come (and pay) to relax and often enjoy a break from parenting. We kindly request ONLY those receiving services be present in the service areas. Children 13 and older capable of sitting quietly and unsupervised, may wait in the provided seating area. If you cannot comply with this policy you may be asked to reschedule. While this policy helps ensure that all guests enjoy a relaxing spa experience, it was created with your child's safety in mind. Our space  is not child proof. Sharp implements, glass, large mirrors, chemicals and a busy, congested area make for a potentially dangerous environment for young children. We cannot be held responsible for injuries in our space as a result of unsupervised children. You will be financially responsible for ANY items and/or property damaged by children attending with you. Please understand that our concern is the safety of your child and the comfort of our other patrons and staff.

PET POLICY


Unfortunately, We do not allow any pets in the spa.

 SALON & SPA ETIQUETTE


We have a strict “no judgement policy” for our guests. Our guests come from all walks of life and are here to relax and be taken care of regardless of social stature. As a courtesy to our guests trying to relax, please silence cell phones and keep your voice down when taking calls or in conversation during your service. In order to safeguard your valuables from product exposure or loss, we ask that you do not bring your valuables to the spa. We do have lockers available in both the men’s and ladies washrooms if you wish to change and secure your items. We are not responsible for lost or stolen items.

SCHEDULED APPOINTMENT POLICY


We reserve the right to move/change/or cancel any and all appointments made. We will do our best to notify you as soon as possible if any changes are made. This is why we request all your contact information. We would much rather notify you!


CONSULTATION POLICIES


If you are unsure that any of our services are right for you, we offer free consultation.
For Microblading and permanent makeup a 30 minute consultation is mandatory and must be done on a separate day, prior to the treatment date. Remote consult may be arranged if you live more than 1.5 hours outside of St.Albert (at your service providers discretion and excludes clients with allopecia, skin conditions, corrective work or clients wanting micropigmented “permanent makeup”)


CHECK-IN POLICY


Please check-in at the front desk at least 5 minutes prior to all spa services. Please provide your name so we can properly inform your service provider of your arrival. You may be asked to fill out consent documents.

LATE GUESTS POLICY


We understand "life happens". If for any reason you are expecting to be late by 10 minutes or more to your scheduled appointment, please call us at 780-729-6244.  If you are 15 minutes or later we may have to reschedule your appointment. We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guests schedule that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day or performed in full. It may also result in an incomplete service and affect the quality of your service. Tardiness more than 15 minutes could  be considered a “no show”. Please refer to our cancelation policy.

RETAIL PRODUCTS POLICY


Earrings,  makeup brushes, promotional and sale items are final sale. Others products may be returned in the form of an exchange or store credit within 30 days of purchase. Products must have 75% product remaining for exchange.

SERVICE PRICING


Our prices have been set to compete with the current market. We do our best to provide fair pricing. Prices may be increased or modified without notice.
GRATUITIES are not included in our pricing. 5% GST will be added at checkout.


SERVICE GUARANTEE POLICY


Although we do not give cash refunds, all services have a limited time guarantee. If for any reason you are not satisfied, the service you received will be redone at no expense if informed 1-4 days after service is provided at managers/owner discretion.

ALCOHOL AND DRUG CONSUMPTION POLICY


We do not allow outside alcohol to be consumed on premises.  Refreshment In the form of alcoholic beverages can be arranged for private parties. Appropriate licensing must be obtained.

VISITORS & FAMILY POLICY


Visitors and family are welcome in our reception area. Visitors, family and children are not allowed in the Spa unless receiving spa services also. While we welcome children in the Spa who have an appointment, we do not have the facilities to watch children during their parents' appointments in the salon. Please refer to our CHILD SAFETY POLICY

APPOINTMENT CONFIRMATION


Please ensure we have you phone number and email address on file so that you receive the automated appointment reminders provided by our booking system. We do not offer reminder phone calls.

CHECK-IN POLICY


Please check-in at the front desk at least 5 minutes prior to all spa services. Please provide your name so we can properly inform your service provider of your arrival.

GIFT CARD POLICY


Currently our gift certificates are tracked electronically in our computer system. If we do not have your gift certificate on file, you are required to present the original (not a scan, copy, picture or fax) of the gift card. We are not responsible for lost, stolen, or damaged gift cards, or the unauthorized use of a gift card. Gift cards are valid for products and services only. Gift cards cannot be used to purchase other gift cards, or otherwise discounted packages or series.

REJECTED PAYMENT OR BOUNCED CHEQUE POLICY


All services are to be payed in full for IMMEDIATELY following your appointment. If you are a loyal client and have accidentally forgotten a wallet or purse or have a card problem,  we will make arrangements for you to resolve the IOU in whatever way is convenient.
Otherwise, clients who refuse payment may be charged, criminally. We do not accept Cheques.


ACCESSIBILITY


Unfortunately our facility is not wheelchair accessible. We are located in a lower level suite and there are several short flights of stairs. If you are mobile but require assistance with stairs, please notify our staff and we can offer assistance.

MISCELLANEOUS


Please notify our reservations specialist before booking your treatments if you have high blood pressure, allergies, any other physical ailments or disabilities, or if you are pregnant. If you have any concerns at all, please let us know. If at any time during your services you experience discomfort, please alert your service provider immediately. If under a doctor's care, please check with your physician before taking any treatments.

-We are a small, local business, situations can arise that need to be addressed that do not fall under these policies. Those decisions are made by The Chic Studio Front Desk Managers, and company owner. We reserve the right to refuse service to anyone, for any reason but especially if you cannot follow these salon policies. Our goal is to make our customers happy and healthy, and these policies and decisions in place, and exist for that purpose. We are not responsible for lost or stolen items.
By entering this facility I WAIVE, RELEASE, AND DISCHARGE The Chic Studio
(at 18b Muir Drive, St.Albert, AB) from any and all liability, including but not limited to, liability arising from the negligence or fault of the entities or persons released, for my death, disability, personal injury, property damage, property theft, or actions of any kind which may hereafter occur to me or my children including my traveling to and from this facility. Please speak with the owner for any questions and concerns.
Thank you. We will kindly provide a copy for your personal records, just ask!